I spent the first hour exploring different apps and websites to understand what they did right and wrong. I quickly noticed significant differences between "Airline booking" and "Multi-Airline booking" sites. The latter are more complex due to the need to juggle connections, multiple airlines, fluctuating prices, and luggage options… A common issue I found was that many sites would leave me at a dead-end if no flights matched my selected date and location, without offering alternatives or different options, which was frustrating and unhelpful.

After this, I jumped into prototyping to better understand the information hierarchies and the specific details that needed to be displayed. This step was crucial for organizing the content effectively and ensuring that I would meet my initial goals.

There is also a significant difference between desktop and mobile views. In many cases, phone apps clutter the screen with large elements and boxes that are meant to be helpful but end up creating a hard-to-follow interface with little breathing room. This makes the user experience unpleasant. That's why I chose to make the interface as clear and clean as possible.